Waltham, MA – Feb. 10, 2015 – DealerRater, the car dealer review website for consumers, announced the winners of its annual Dealer of the Year Award program. Award recipients are recognized for distinction in outstanding customer service based upon consumer reviews of dealership experiences shared on Media and DealerRater.ca.
DealerRater’s Dealer of the Year awards are given annually to the top U.S. and Canadian car dealers based on a Bayesian algorithm it calls PowerScore™, which considers the dealership’s average DealerRater star-rating as well as the total number of reviews written about the dealership during the calendar year. Categories for scoring include customer service, quality of work, friendliness, pricing and overall experience.
“The Dealer of the Year Awards are a distinction that a small percentage of dealers get, and being named as one of the winners is an excellent way to alert customers that your dealership is highly regarded for its customer experience,” said DealerRater CEO Gary Tucker. “DealerRater makes it easy for online shoppers to find quality dealerships, and even choose the sales or service employee they’d like to work with, before setting foot into a showroom or service bay. Today’s winners will find a badge in their Dealer Panel that allows them to showcase their exemplary customer service.”
The highest scoring dealership in the United States is Galpin Honda in Mission Hills, California, earning a 4.942 out of 5.0 PowerScore with 842 reviews in 2015.
The highest scoring dealership in the Canada is Lakewood Chevrolet in Edmonton, Alberta, earning a 4.946 out of 5.0 PowerScore with 267 reviews in 2015
To qualify for the Dealer of the Year awards, new- and used-car dealers must have had at least 25 new reviews written on Media during 2015 and averaged a minimum of a four out of five-star rating. Winners selected to receive the distinction scored the highest within their brand categories nationwide for U.S. and Canada.
Listed below are the additional 2016 U.S. and Canadian Dealer of the Year Award recipients within each OEM brand category:
The complete list of U.S. winners at the state level is available here.
The complete list of Canada winners at the provincial level is available here.
Founded in 2002, DealerRater is the world’s leading car dealer review website with more than two million service and sales reviews across 41,000 U.S. and Canadian dealerships, including a national network of more than 5,600 Certified Dealers. More than 14 million consumers read DealerRater content across the Web each month. By offering a product suite that allows qualified dealerships to manage reputation and achieve higher SEO rankings, DealerRater supports new customer connections by growing online presence.
DealerRater has received the Dealer Marketing Magazine Technology Leadership Award and the “Top Rated” Reputation Management Award for three consecutive years at the DrivingSales Dealer Satisfaction Awards. An October 2013 equity investment from Great Hill Partners, a Boston-based private equity firm, has allowed DealerRater to continue with a global expansion, accelerate product innovation and evaluate strategic acquisition opportunities. For more information, visit Media or call 800-266-9455.
Eric Pylvanainen, PCG: Los Angeles, Media 424-903-3685
Wendi Sheridan, PCG: Philadelphia, Media 424-903-3644
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